A Lesson of Mumbai: Have a Safety Plan

The New York Times, 9 December 2008

The deadly attacks in Mumbai, which targeted areas favoured by tourists, including two of the city’s most luxurious hotels — the Taj Mahal Palace and Tower and the Oberoi — have raised concerns about the safety of guests at even the best accommodations. Technology came into play in some rescues. Michael Beagelman, Chief Executive of MB Private Clients, was able to exchange text messages with a British client at the Taj on her honeymoon.

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